Customer Testimonials

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DealerRater Jun 2, 2024

**Long review alert** I recently had the pleasure of experiencing stellar service at Safford Brown Mazda in Alexandria, and I can't say enough good things about my visit. From the moment I arrived, I was greeted by friendly faces and felt supported by everyone I encountered. The sales manager, Travis, kindly showed me how to leave the keys to my car in the drop box for my scheduled repairs the following Tuesday. Jimmy in the service department provided a diagnostic via video, explaining the necessary work on my Mazda 3. Impressively, he arranged for a loaner vehicle almost immediately, a ...

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DealerRater Apr 21, 2022

I purchased a 2020 Maza CX-5 two years ago from Brown's Alexandria Mazda and was very pleased with the interaction and their "no hard sell" approach. I purchased my car at a price that put the purchase in the top 20% percentile for an excellent price within the local area. I just finished my fourth periodic servicing and have been exceptionally pleased with their service center's professional focus, and follow-through. And their pricing is excellent. I don't know how they make a profit. The last two times I had my car serviced, the service advisor was SANDRA ...

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DealerRater Dec 29, 2021

Bought my 2020 CX30 here. Great service and support. A year later the car had a transmission problem. The dealership worked hard to fix the issue and provided me a loaner car while they made it right. Very pleased with the support.

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DealerRater Nov 2, 2021

I never write reviews, but our excellent experience at Brown's Alexandria Mazda warrants being shared. Indeed, we went in to test a car, and left, quite unexpectedly, buying one (CX-9). While the vehicle meets all of our family's needs, and was thus an appropriate purchase, it is the competence, knowledge and kindness of the staff that lead us to purchasing a car at Brown's Alexandria Mazda. We cannot stress enough how everyone we spoke with (Travis and Tori to name just a couple) were frankly excellent! The examples of this excellence were numerous, but to name just ...

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DealerRater Sep 19, 2021

this is a second review for this dealership for the same car. I gave it 4 stars instead of 5 because the previous situation was not handled correctly. Overall, i am satisfied with the second visit i made. This time i went home with the vehicle i wanted from the beginning. There were no surprises, and i got a deal better than was i was getting locally. This time Brown's Alexandria Mazda went above and beyond to make me happy, and therefore, the previous experience is forgotten and forgiven, and has earn a future customer. Anthony and Tori are the best. ...

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DealerRater Feb 18, 2021

We just bought a CX-30 for our daughter and the experience was top notch! The sales person, Anthony, was fantastic and took a real interest in the fact that we were buying this for our daughter. He spent time showing her the car and setting it up for her while we did the paperwork. His manager Steve was equally nice. Even the Finance person, Yahyah was fun, friendly and made us feel like family. There were no pressure tactics and everything was totally straight forward. They showed us around the dealership for when we came in for service and each ...

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DealerRater Mar 29, 2020

I am 71 years of age and have purchased a dozen+ new cars over my lifetime, the last three here in the Virginia/Maryland area. None of my buying experiences with any of the dealerships I have ever worked with have been pleasant, and overall, a less than transparent obstacle course of hidden fees, charges and “hard sell”. As we flew out of Asia this past March 19th, I started signing in to varied internet car buying services to start the process of getting a better deal on a Mazda CX-5 through their buying services, rather than walking into a dealership ...

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DealerRater Jan 2, 2020

I am still on the hunt for a quality used Mazda, but am happy with the relationship I quickly built with Anthony. He is polite, courteous, and most importantly, up front. I hope to be able to maintain a working relationship with this salesman and his team.

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DealerRater Aug 23, 2018

Purchased the vehicle last weekend and traded in my 2005 Mazda3. Great experience with the staff, especially Brandon in sales and Bob in finance. Looking forward to working with them going forward.

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DealerRater Jul 1, 2018

Just bought a 2018 CX-9 from Brown’s and I could not be happier with the dealership experience. Having been an Acura owner for many years, the jump to Mazda was a little scary, but after repeated miserable sales experiences at Radley Acura despite having purchased four different cars from them, I was ready to move on to a better dealership experience. Brown’s so far is just that. Brian as Sales Manager and Rhudy as my Sales Consultant were and have been just awesome. Even the Finance Manager was a breath of fresh air compared to Radley. I was in ...

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DealerRater May 3, 2018

Out of all of my experiences with dealerships, the most positive one was with Brown's Alexandria Mazda. The staff there were very friendly, as well as professional, including my sales person Brandon. He made my car purchasing experience very stress free and easy. I would definitely recommend this dealership to anyone in the market of buying a car!

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DealerRater Feb 10, 2018

I actually did not buy a car from Brown's Alexandria, as I ended up purchasing a Subaru, but I had such a positive experience with my salesperson Benjamin I felt it worthy of a review. Benjamin was really knowledgeable about the CX-5 we test drove. He wasn't pushy or aggressively trying to sell me a car. He did follow-up with me after the test drive (as expected, since he asked if he could), and we even pleasant to me when I told him I purchased a Subaru. If/when I'm in the market for a Mazda, I ...

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DealerRater Oct 16, 2017

My fiance and I had an AMAZING experience with Brandon! We initially had gone out on a Sunday to window shop, as where we are from dealerships are closed on Sundays! We weren't sure about our timeline in purchasing and didn't want to waste anyone's valuable time. I cannot stress enough how wonderful Brandon's service was. Vehicle knowledge is not my forte; however, my fiance is a WIZ!! Brandon has an amazing ability to speak to both of our needs, addressing all of our questions with precision. When discussing the more complex questions with my fiance, ...

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DealerRater Oct 11, 2017

Brown's has an excellent detailing service. These guys are magicians! I took my 1999 Miata MX-5 in for a detailing and what an amazing job they did! My ride looks brand new! The wax job was perfectly executed and the wheels spotless. My cloth seats look spotless and factory new. The engine was cleaned and has never looked this good. Scott Frison in Services could not have been more personable, professional, informative and accommodating. Their pricing is fair and competitive. It was a pleasure dealing with Brown's and I highly recommend them for any one who wants great service ...

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DealerRater Mar 24, 2015

Tasha and her team has always been very attentive and respective of my time, effectively collaborating with the departments to make the visit worth while.

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DealerRater Jan 27, 2015

I didn't end up buy a car here, but it was definitely the best experience I had in my search of a car. Robert was super nice and not aggressive at all. Prices were extremely reasonable and he always got back to me promptly.

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DealerRater Aug 29, 2014

As a Business Trainer for a Fortune 500 Company, my job is to train new and existing employees on how to maintain consumers and business clients, coaching them into providing outstanding customer service, and ensuring that every customer's needs are met during the first point of contact. From the initial phone call I made to Brown's Alexandria Mazda to inquire about financing a new vehicle and speaking with Bobby Custodio throughout my entire experience once I arrived to this location, their level of superb customer service exceeded my expectations. This was my first 'new' car buying experience so I ...

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DealerRater Jul 27, 2014

I didn't buy from Brown's Alexandria Mazda. I did buy from Brown's Arlington Honda. I'm writing a review for them because I feel like the Brown's franchise is really doing it right. I spent the entire month of July researching used cars and visiting dealers and I came out with a very positive view of Brown's dealerships and a negative view of some of the others.. At Brown's Mazda, I test drove a car with Brian. He was a professional, personable, and relaxed. I asked him why dealers go on test drives in ...

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DealerRater Apr 8, 2014

I went yesterday to see a car because we wanted a new car, Robert help us with all the process he was very friendly and explained everything so well we didn't have any questions. Thanks Robert we are happy with the car.

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DealerRater Apr 4, 2014

I am generally very apprehensive of car dealers. I spent a couple weeks going back and fourth with multiple dealers via email, trying to work out the basics of a contract (price and exact model, although it probably helped me that I knew what I wanted) before setting foot in the dealership, where I was very worried I would be subjected to confusing and/or high pressure tactics. Almost all of the dealers (seven or eight in total) either did not directly answer my questions about pricing or availability... or tried to pressure me to come in to the dealership ...

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DealerRater Mar 22, 2014

Pretty much from the first phone call to the dealership I knew that I was going to enjoy my experience with Alexandria Mazda. I had the pleasure of working with Brian Bearce and who, spoiler alert!!, I ended up confidently buying a car from. My phone call to Brian marked approximately 4 adventures/days/weekends of car shopping (not to mention all of the online shopping and tedious combing of the internet for quality cars that were not only within my budget but also had a reputation for reliability and somewhat of a uniqueness about it. On the second weekend of ...

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DealerRater Feb 8, 2014

Brian Bearce was by far the best sales rep I have worked with. He let me test drive 2 different cars and spent a lot of time answering all my questions, before deciding on the Mazda3. Great experience! You won't be sorry dealing with Brian, very honest and straightforward.

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DealerRater Jan 15, 2014

Robert made the car buying experience hassle-free for me. I ended up doing internet shopping for the 2014 Mazda 3S Grand Touring--dealing with 3 internet sales people and asking for their prices. At first I had a lower price at another dealership and I told Robert and he immediately got me the price I wanted. There were no hidden fees, he didn't push me to buy more things than I needed. When I came to the dealership he showed me exactly what I'm paying for "out the door" which matched what we agreed online. Buying all had to ...

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DealerRater Oct 2, 2013

The service at Browns Mazda was excellent!! I had nothing but the best experience when purchasing a second car. Brian was honest and straightforward in providing the pricing and information required and walked through the entire purchase of my car. I would highly recommend Browns Mazda and Brian Bearce for honest, straightforward help and purchase!!

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DealerRater Sep 28, 2013

Bobby was professional, promt, and answered all of our questions before we even had to ask them! Couldn't be happier with the service (and with the Porsche)!!

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DealerRater Sep 16, 2013

I bought a brand new mazda at this dealership and it was a great first time buyer experience. There was no hassle or pressure to buy the vehicle. Our sales agent Bobby treated us like family and the other staff members were great too. I would definitely recommend Bobby and this dealership to family,friends, co-workers, and anybody just trying to buy a new car. Thanks Bobby and Thank you Mazda for making a great car.

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DealerRater Sep 11, 2013

I would highly recommend Anthony Arthur as a salesman! Mr. Arthur has always been an excellent and cordial gentlemen. I truly felt secured in knowing that he genuinely cared about me as a person and he honestly wanted to assist me with purchasing a vehicle. I have recommended several people to Brown's and told them to speak with Mr. Arthur to get them into a vehicle that fits their budget. I pray that Anthony Arthur will be rewarded for all of his committed and dedicated work!!!! Thank you again, Anthony!!!! Be blessed!

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DealerRater Aug 8, 2013

I went in looking for a used car but unfortunately there were none available in the style I wanted. Robert allowed me to test drive several cars and I found one that I really wanted but was a bit out of my price range. I negotiated with the sales and finance people for several hours and Robert was very understanding and patient. I ended up with a great price and a new car that I love!

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DealerRater Jul 28, 2013

The representatives were all highly professional and customer oriented. Robert DeLaRouge in an outstanding salesman and made the entire experience very pleasant. Thomas Steinitz ensured the financing process went flawlessly. These persons reflected very highly on the quality of Brown's Mazda and ensured that I will continue to recommend Brown's to all my friends and associates.

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DealerRater Jul 25, 2013

We had a great experience at Brown's! Bobby Custodio was incredibly friendly, knowledgeable, helpful and professional! In addition, we were on a tight timeframe and Bobby went out of his way to accommodate our schedule to ensure we could get our new car as quickly as possible. He also was able to have our upgrades installed very quickly. We highly recommend Bobby and Brown's!!

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DealerRater Jul 5, 2013

When we walked into the dealership we were immediately greeted by one of the sales associates, Brian Bearce. He presented himself in a very professional manner and was very knowledgeable individual. As we described our requirements for the type of used vehicle we were in the market, he quickly analyzed our needs and recommended a perfect fit for us. He explained all the features of the vehicle in detail while highlighting the vehicle’s condition and the preventative maintenance performed previously. He also explained they intensive inspection process they vehicle has been evaluated under and all necessary components of the ...

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DealerRater May 13, 2013

Purchasing a car in general has been quite the task to say the least. I have never had an easier experience searching for a car and will be returning and buying more from Robert as he was personable and able to answer all of my questions with ease. He certainly makes the care buying/initial research easy and hassle free. I highly recommend this dealership and definitely ask for Robert!

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DealerRater May 13, 2013

My experience at Brown's Mazda working with Robert was excellent. Robert was professional and knowledgable. I greatly appreciated his experience and no-nonsense attitude. I did not have a lot of time to waste at a dealership and Robert answered my questions in a timely fashion.

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DealerRater Apr 15, 2013

Anthony Arthur was excellent. The whole team really made us feel welcome and his knowledge was great. He let me take me time in deciding and I went with a White CX-9. It's perfect and runs like a champ. I recommend you go to Brown's in Alexandria, ask for Anthony and let him assist you. I'll strongly consider going back when Mazda releases the Cx-9 with SkyActive tech in a few years (figers crossed because she does drink the gas down).

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DealerRater Apr 11, 2013

Ms. Huffman is new to this location & VERY unusual in her level of service and expertise--have never had the kind of positive interaction before with a Service Manager. She is skilled at being clear and fair with her customers. You can trust that she has looked at a problem fully so when she addresses it, you neither feel the service is unnecessary nor will be done poorly. Above all, she likes people and has enthusiasm for her product. She will work towards a solution on your behalf. Our problem was an old RX-8 that needed a new engine and ...

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DealerRater Apr 4, 2013

My experience with Brown's Alexandria Mazda couldn't have been any better or easier! My husband and were "looking" to at new cars to replace my old one. The Mazda3 was too nice to resist and therefore I went from "looking" to "buying". Anthony Arthur was an awesome sales person from start to finish. Giving us all of the details we were looking for and answering any and all questions we gave him. The car buying process was quick, easy, and pain free! Thanks again to Anthony Arthur and Brown's Alexandria Mazda ...

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DealerRater Mar 25, 2013

My wife wanted a new car that was small yet large enough to carry large amounts of cargo to FL when we visit, the car also had to be large enough for me to drive. We enquired at Brown's Alexandria Mazda and within a few minutes Anthony replied and asked if he could help us. We started out test driving a Mazda 3 which my wife loved but realized it was probably not large enough for what she wanted. Anthony showed her the new 2014 CX-5 and she took it for a test drive. He explained all of the features and ...

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DealerRater Mar 23, 2013

From the first contact, I observed outstanding customer oriented sales, finance and service personnel. Robert DeLarouge and Tom Steinitz were particularly excellent and totally professional in their respective fields.

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DealerRater Feb 12, 2013

Buying this vehicle from Robert was professional, transparent and hassle-free. I tried to buy a vehicle closer to home, but ended up walking out of that dealership when they just couldn't operate with integrity or honesty. I was buying a vehicle under very difficult circumstances; my husband had died in a car accident; I was buying a replacement vehicle by myself for the first time in 25 years. Since my time was limited, most of the negotiation was done over e-mail -- Robert was great at providing the information I requested, calling to be sure he understood my requirements and ...

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DealerRater Nov 12, 2012

Bottom line - Brian Bearce and Brown's Alexandria Mazda are terrific - GREAT price, GREAT customer service. Honest and very transparent about everything, every step of the way, not at all pushy, not the least bit condescending or predatory-feeling (and I'm a young, single, blonde female), and very responsive. If I needed to buy another car tomorrow, I'd go back without hesitation and highly recommend him/them. My experience: First, I *hate* car shopping. Hate it. Dread the process and would rather get a root canal every day for a month. But my car was totaled in ...

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DealerRater Sep 24, 2012

They were convenient to deal with and the price they gave us was $300 cheaper than any one in the area so we bought the car from them ,Anthony was great to deal with and was very helpful. I highly recommend him, if you need to buy a new mazda

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DealerRater Jun 19, 2011

Browns Mazda are a well selected group of professionals. The staff was knowledgeable, helpful, and when it came to negotiations, their prices where fair and reasonable. A++ service. Also, the best finance department that I have ever done business with. Thanks John, Luis, and Quinton.

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DealerRater Jun 14, 2011

I'm not typically one to leave public reviews, however, my experience at Brown's was so exceptional that I feel it was necessary to let others know about this great dealership. I've bought a number of cars in my day, and Browns has been the only one to meet my expectations on EVERY level. It started with my contact with the salesperson who was great. He was friendly, upfront and honest. They did not have the car I really wanted, but they went above and beyond my expectation and got the car for me!!!! The sales process was ...

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DealerRater Jan 13, 2011

WOW!! What a great car buying experience. In my many years of living, I have never had such a good experience at buying a car. I, as most car buyers think at least twice about going to a dealership and sitting there for hours haggling over the price, trade in and other slipped in price increases. NOT FUN! Well, I had fun purchasing our Mazda CX 7 (Copper Red) from Brown’s Alexandria Mazda three days ago. My wife and have learned that when we purchase a large ticket item we had better know at least as much as the person ...

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DealerRater Dec 23, 2008

Anthony was very knowledgable, and worked very hard to get the price I wanted. He was close. I am happy with everything. The car was ready and parked up front. He took the time to show me everything on the car. I love it. I bought a 2009 Mazda3S Grand Touring. No hassle. The manager was nice too.

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DealerRater Nov 15, 2008

I want to praise Arthur and all the staff at Brown's Mazda of Alexandria for being patient and understand with me. We went to Roswnthal Mazda in Arlington to buy a Mazda 6 and when we got there we were lied to. We left and went back to Brown's Mazda Arthur warned us that this is the tactics other dealers used lies, like "out the door" pricing when this price did not include tax. Arthur was honest and didn't change his story when we got there. We love the car, and it was ready when we ...

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