Customer Testimonials

i loved this dealer i had a grand experience those 3 coffees made the wait worth it

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I love my new car! I went into Safford Brown Mazda Alexandria on Thursday expecting the stereotypical dealership BUT I was pleasantly surprised. After several months of research and several dealerships later, Mazda was a constant in my search. Key players in this lovely experience were Alex Stofko, Yahya Faiz, and one of the managers. As a girl buying her first car, it is daunting, but they improved the process. Even as a ball of nerves, I was given amazing advice and customer service. They went above and beyond. I walked away feeling a bit better as I ran back ... Read More

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DealerRater - Jan 26, 2025

I love my new car! I went into Safford Brown Mazda Alexandria on Thursday expecting the stereotypical dealership BUT I was pleasantly surprised. After several months of research and several dealerships later, Mazda was a constant in my search. Key players in this lovely experience were Alex Stofko, Yahya Faiz, and one of the managers. As a girl buying her first car, it is daunting, but they improved the process. Even as a ball of nerves, I was given amazing advice and customer service. They went above and beyond. I walked away feeling a bit better as I ran back to work. I came back later in the week so they could go over all the features that my car has as insisted by Yayah. so when I came back, Alex took the time to go over it and even at 22 degrees outside didn't rush and asked if I understood. I felt heard and seen and could not recommend this dealership more for having a safe car and safe process for young women. To think I was going to do business with another Safford brown Mazda in Virginia. Please make the trip to check out this one! I feel amazing about my purchase and you should too! (If I can help just one person in their search, I'll be happy.)

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To Whom It May Concern, I wanted to take a moment to recognize Sandra Bonilla, Assistant Service Manager at Safford Brown Mazda Alexandria for her excellent customer service. From the moment I walked in, Sandra was attentive, knowledgeable, and genuinely invested in making my experience seamless and enjoyable. Her professionalism and dedication made all the difference, and I couldn’t be happier with the service I received. Thank you, Sandra, for going above and beyond!

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**Long review alert** I recently had the pleasure of experiencing stellar service at Safford Brown Mazda in Alexandria, and I can't say enough good things about my visit. From the moment I arrived, I was greeted by friendly faces and felt supported by everyone I encountered. The sales manager, Travis, kindly showed me how to leave the keys to my car in the drop box for my scheduled repairs the following Tuesday. Jimmy in the service department provided a diagnostic via video, explaining the necessary work on my Mazda 3. Impressively, he arranged for a loaner vehicle almost immediately, a ... Read More

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DealerRater - Jun 2, 2024

**Long review alert** I recently had the pleasure of experiencing stellar service at Safford Brown Mazda in Alexandria, and I can't say enough good things about my visit. From the moment I arrived, I was greeted by friendly faces and felt supported by everyone I encountered. The sales manager, Travis, kindly showed me how to leave the keys to my car in the drop box for my scheduled repairs the following Tuesday. Jimmy in the service department provided a diagnostic via video, explaining the necessary work on my Mazda 3. Impressively, he arranged for a loaner vehicle almost immediately, a brand new CX-30, making the process seamless and stress-free. As I was leaving, Moe approached me, gave me his card, and offered his assistance in purchasing a vehicle if I was interested. Initially, I had no plans to buy a new car, but after learning about the required repairs, I reached out to Moe to explore my options. We scheduled an appointment for the next day, and I explained my situation, unsure if there was a solution. To my surprise, Moe found a way for me to trade in my car and potentially get a new one. I was pleasantly surprised to discover I was in a better position than I initially thought. Moe and I looked at and test drove multiple cars, with Moe being extremely patient and supportive throughout the process. Rob, the finance manager, was spectacular, ensuring I was taken care of and received comprehensive coverage for my new car. Both Moe and Rob went above and beyond to calm my anxiety and make sure I was comfortable, asking if I needed anything throughout the day. In the end, I left with a premium CX-90 that I initially thought was out of reach. The entire experience was beyond my expectations, and I couldn't be happier with my new car. That same night, I unfortunately ended up with two flat tires after a trip into the city. Distressed, I had my car towed back to the dealership. Once again, the team at Safford Brown Mazda took care of me with kindness, ensuring I left fully satisfied with brand new tires. Overall, my experience at Safford Brown Mazda was exceptional. The staff's dedication to customer satisfaction is evident in every interaction, and I highly recommend them to anyone in need of top-notch service and support. Thank you, Safford Brown Mazda, for going above and beyond! 10 out of 10.

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Staff is friendly enough (Jimmy) and follow-up staff (Robert) as well. Robert insists that it is standard practice among all car dealerships to charge extra fees for shop supplies and document retention. In my case these fees were $1.91 and $17.73 respectively. It feels like junk fees, basically part of overhead. Not sure whether all dealerships in fact add such fees. I hope this dealership and others (if others do it) reconsider charging what feels like junk fees. A piece of good news from Robert, that the multipoint inspection will soon have the multi-page detailed readout that many customers find so useful. ... Read More

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DealerRater - Apr 30, 2024

Staff is friendly enough (Jimmy) and follow-up staff (Robert) as well. Robert insists that it is standard practice among all car dealerships to charge extra fees for shop supplies and document retention. In my case these fees were $1.91 and $17.73 respectively. It feels like junk fees, basically part of overhead. Not sure whether all dealerships in fact add such fees. I hope this dealership and others (if others do it) reconsider charging what feels like junk fees. A piece of good news from Robert, that the multipoint inspection will soon have the multi-page detailed readout that many customers find so useful. This detailed readout should be available in a few weeks he said.

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I caution anyone buying a used vehicle from here. The service department does not care about safety and quality. I’m from PA and after receiving my registration, a PA inspection was arranged that showed thousands of dollars of work that needed done to pass a similar inspection. That doesn’t make sense. Even down to leaving after buying and there was no inspection sticker on the windshield and then after getting that put on. I then left again to find the hood was not properly latched. I also found that in the PA inspection the brakes were contaminated since ... Read More

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DealerRater - Oct 18, 2023

I caution anyone buying a used vehicle from here. The service department does not care about safety and quality. I’m from PA and after receiving my registration, a PA inspection was arranged that showed thousands of dollars of work that needed done to pass a similar inspection. That doesn’t make sense. Even down to leaving after buying and there was no inspection sticker on the windshield and then after getting that put on. I then left again to find the hood was not properly latched. I also found that in the PA inspection the brakes were contaminated since the wheel seals and rear differential had leaked all over them. This they claimed must have occurred after purchase and it was driven home. The list of poor service goes on. Just take caution since safety is not the priority and it seems honesty isn’t either.

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I purchased a 2020 Maza CX-5 two years ago from Brown's Alexandria Mazda and was very pleased with the interaction and their "no hard sell" approach. I purchased my car at a price that put the purchase in the top 20% percentile for an excellent price within the local area. I just finished my fourth periodic servicing and have been exceptionally pleased with their service center's professional focus, and follow-through. And their pricing is excellent. I don't know how they make a profit. The last two times I had my car serviced, the service advisor was SANDRA ... Read More

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DealerRater - Apr 21, 2022

I purchased a 2020 Maza CX-5 two years ago from Brown's Alexandria Mazda and was very pleased with the interaction and their "no hard sell" approach. I purchased my car at a price that put the purchase in the top 20% percentile for an excellent price within the local area. I just finished my fourth periodic servicing and have been exceptionally pleased with their service center's professional focus, and follow-through. And their pricing is excellent. I don't know how they make a profit. The last two times I had my car serviced, the service advisor was SANDRA BONILLA. You couldn't ask for a more thorough and customer service representative. She has your interests at heart. I highly recommend their service center! JEFFREY A WILLIAMS Alexandria, VA

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My experience was less than desirable. I purchased a used car from the dealership that I assume had been traded in. An agreement was made that certain items would be repaired on the vehicle if I purchased it. I do not feel that any urgency was placed on having the repairs completed although I had completed my part of the agreement as planned. I visited the site and left messages about the repairs but did not receive return calls as requested. It was not until I pinned an email did, I receive results. I should have followed my gut and ... Read More

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DealerRater - Apr 17, 2022

My experience was less than desirable. I purchased a used car from the dealership that I assume had been traded in. An agreement was made that certain items would be repaired on the vehicle if I purchased it. I do not feel that any urgency was placed on having the repairs completed although I had completed my part of the agreement as planned. I visited the site and left messages about the repairs but did not receive return calls as requested. It was not until I pinned an email did, I receive results. I should have followed my gut and continue to shop but I thought this time would be different from the last. I will say that the sale person that I worked with, Alex Stofko, was excellent!

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Bought my 2020 CX30 here. Great service and support. A year later the car had a transmission problem. The dealership worked hard to fix the issue and provided me a loaner car while they made it right. Very pleased with the support.

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I never write reviews, but our excellent experience at Brown's Alexandria Mazda warrants being shared. Indeed, we went in to test a car, and left, quite unexpectedly, buying one (CX-9). While the vehicle meets all of our family's needs, and was thus an appropriate purchase, it is the competence, knowledge and kindness of the staff that lead us to purchasing a car at Brown's Alexandria Mazda. We cannot stress enough how everyone we spoke with (Travis and Tori to name just a couple) were frankly excellent! The examples of this excellence were numerous, but to name just ... Read More

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DealerRater - Nov 2, 2021

I never write reviews, but our excellent experience at Brown's Alexandria Mazda warrants being shared. Indeed, we went in to test a car, and left, quite unexpectedly, buying one (CX-9). While the vehicle meets all of our family's needs, and was thus an appropriate purchase, it is the competence, knowledge and kindness of the staff that lead us to purchasing a car at Brown's Alexandria Mazda. We cannot stress enough how everyone we spoke with (Travis and Tori to name just a couple) were frankly excellent! The examples of this excellence were numerous, but to name just a few: 1) from the moment we set foot through the door, everyone was smiling, polite, and incredibly considerate (perhaps even more importantly for it denotes a well-managed business) to one another. 2) The dealership was incredibly clean (we were tempted to try to poach their cleaning crew, it was that good!). 3) We had a narrow window to conclude the transaction (kids needing pick ups), and everyone at Brown's made sure that we left on time. In today's world, service is a rare commodity, but it is found in abundance in this dealership. We cannot recommend enough Brown's Alexandria Mazda!

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this is a second review for this dealership for the same car. I gave it 4 stars instead of 5 because the previous situation was not handled correctly. Overall, i am satisfied with the second visit i made. This time i went home with the vehicle i wanted from the beginning. There were no surprises, and i got a deal better than was i was getting locally. This time Brown's Alexandria Mazda went above and beyond to make me happy, and therefore, the previous experience is forgotten and forgiven, and has earn a future customer. Anthony and Tori are the best. ... Read More

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DealerRater - Sep 19, 2021

this is a second review for this dealership for the same car. I gave it 4 stars instead of 5 because the previous situation was not handled correctly. Overall, i am satisfied with the second visit i made. This time i went home with the vehicle i wanted from the beginning. There were no surprises, and i got a deal better than was i was getting locally. This time Brown's Alexandria Mazda went above and beyond to make me happy, and therefore, the previous experience is forgotten and forgiven, and has earn a future customer. Anthony and Tori are the best. Thank you guys for a happier experience this time, and will be visiting you guys in the future and will refer you to any of my friends.

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We just bought a CX-30 for our daughter and the experience was top notch! The sales person, Anthony, was fantastic and took a real interest in the fact that we were buying this for our daughter. He spent time showing her the car and setting it up for her while we did the paperwork. His manager Steve was equally nice. Even the Finance person, Yahyah was fun, friendly and made us feel like family. There were no pressure tactics and everything was totally straight forward. They showed us around the dealership for when we came in for service and each ... Read More

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DealerRater - Feb 18, 2021

We just bought a CX-30 for our daughter and the experience was top notch! The sales person, Anthony, was fantastic and took a real interest in the fact that we were buying this for our daughter. He spent time showing her the car and setting it up for her while we did the paperwork. His manager Steve was equally nice. Even the Finance person, Yahyah was fun, friendly and made us feel like family. There were no pressure tactics and everything was totally straight forward. They showed us around the dealership for when we came in for service and each of the people we interacted with told us we could call them anytime if there was any issues with the car. I own a Tesla and the buying experience was night and day compared to the impersonal, hasty, and careless manner in which Tesla has treated me from the day i bought the car. The customer service and buying experience was SO much Better at Brown's Alexandria Mazda. If you're in the market for a Mazda, come here.

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I am 71 years of age and have purchased a dozen+ new cars over my lifetime, the last three here in the Virginia/Maryland area. None of my buying experiences with any of the dealerships I have ever worked with have been pleasant, and overall, a less than transparent obstacle course of hidden fees, charges and “hard sell”. As we flew out of Asia this past March 19th, I started signing in to varied internet car buying services to start the process of getting a better deal on a Mazda CX-5 through their buying services, rather than walking into a dealership ... Read More

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DealerRater - Mar 29, 2020

I am 71 years of age and have purchased a dozen+ new cars over my lifetime, the last three here in the Virginia/Maryland area. None of my buying experiences with any of the dealerships I have ever worked with have been pleasant, and overall, a less than transparent obstacle course of hidden fees, charges and “hard sell”. As we flew out of Asia this past March 19th, I started signing in to varied internet car buying services to start the process of getting a better deal on a Mazda CX-5 through their buying services, rather than walking into a dealership upon my return, “cold turkey”. We chose the Mazda CX-5 due to its safety features, comfortable and quiet ride, semi-luxurious interior and because it was rated one of the two top compact SUVs. Brown’s Alexandria Mazda was the closest Mazda dealership to us here in Alexandria, but my past car buying experience has led me to believe the best deals are across the river in Maryland from the much larger dealership chains due to the volume of their sales. True to my experience, a larger dealer in Maryland came back with the best offer. So, I started emailing Brown’s Mazda’s product specialist, Mr. Anthony Arthur, who I found to be professional, personable, transparent, and very importantly, not pushy. He advised me that they did not have the exact CX-5 model on their lot that I really wanted, so he offered me the closest they did have to what I wanted, bringing the their offer closer to Maryland’s. Then Brown Mazda’s GM for Sales, Mr. Chad Lewis telephoned me to talk about the deal to get a better understanding as to what I wanted. We spoke for about twenty minutes and I found him very congenial, but professional and focused and in the end, he told me that they were bringing the exact vehicle model I wanted up from another dealership in Virginia Beach without a deal agreed between us yet! The next day the Dealership G.M., Mr Steve Forsht, called to tell me they now had the exact car in stock and asked what it would take to put me in the driver’s seat. I also found Steve very congenial as well, down to earth and a “regular guy”. I came back with some figures that were close to the deal in Maryland, and what I wanted from Brown’s Mazda for trade-in on my vehicle. He came back with “done” and even threw in a couple accessories at no cost! The True Car website that lists sold vehicle pricing in the general area, ranked my final purchase price in the Top Tier Excellent Price category, with less than 17% of vehicles sold in that category; as well as my trade-in value in the highest category! So, if I could have gotten a better deal across the river, it wouldn’t have been by more than 1%, so who cares. I bought my car from good people, the dealership I will be getting it serviced from, only via e-mail and three telephone conversations with no hard sell tactics and in record time! Add to that, their Finance Manager, Mr. Bob Shehata, who is the person you meet after a sale is agreed upon to sign the legal financial paperwork and push extras, simply asked me if I was interested in an extended maintenance plan. I said I wasn’t and that was it. Bob was also just as “regular” and as transparent as Anthony, Chad and Steve before him, and with no “hard sell” tactics. Brown’s Alexandria Mazda’s logo of “Buy Happy” ....is true! They really do want you to Buy Happy. The best advice I can give you if you want to do as well as I did, is research, research, and research so you know which exact model and accessories you want, your vehicle selection’s MSRP price, compare Browns Mazda’s reduced pricing against True Car values as to what others are paying and be as reasonable and as sincere as they are in your interaction with you! Do yourself and favor. Get your best quote in writing, then bring it to Brown’s Alexandria Mazda to see how close they can come. They might not always be able to match the “big boys” across the river, but they will come close, are closer to home, and genuine people.

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I am still on the hunt for a quality used Mazda, but am happy with the relationship I quickly built with Anthony. He is polite, courteous, and most importantly, up front. I hope to be able to maintain a working relationship with this salesman and his team.

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Don’t buy used car from this dealership they are selling broken cars I bought a used car from this dealership and they offer me 3 months power train warranty after one week of owner ship the car broke and tow the car to the dealership they don’t want to repair it is the Powertrain issue (transmission) the warranty that they offer is pure lie they give me hard time I will see them in the court

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I took my 2017 CX-3 Mazda in for routine maintenance and a check of the Blind Spot Monitoring (BSM) system. They scratched my car in 3 places and the best the Service Manager could do was ask me to return the car for detailing - not after they had already treated my car with so little respect. And the BSM was worse after they did something with the CODE - that was what Sandra, Service Rep, said. She couldn't explain what the CODE was. I wrote to complain to both Brown Automotive and the Mazda Corp. Mazda Corp called me and ... Read More

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DealerRater - Oct 17, 2018

I took my 2017 CX-3 Mazda in for routine maintenance and a check of the Blind Spot Monitoring (BSM) system. They scratched my car in 3 places and the best the Service Manager could do was ask me to return the car for detailing - not after they had already treated my car with so little respect. And the BSM was worse after they did something with the CODE - that was what Sandra, Service Rep, said. She couldn't explain what the CODE was. I wrote to complain to both Brown Automotive and the Mazda Corp. Mazda Corp called me and e-mailed right away. I have yet to hear from Brown. Mazda Corp guy double checked with Sandra about the CODE and she could find no notation in their computer system. So they are bad at service and keep even worse records. Mazda Corp set up an appointment for me with Priority Mazda and laughed saying, "now I understand why you don't want to return to Brown's." So if you have read this, BEWARE.

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Purchased the vehicle last weekend and traded in my 2005 Mazda3. Great experience with the staff, especially Brandon in sales and Bob in finance. Looking forward to working with them going forward.

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Just bought a 2018 CX-9 from Brown’s and I could not be happier with the dealership experience. Having been an Acura owner for many years, the jump to Mazda was a little scary, but after repeated miserable sales experiences at Radley Acura despite having purchased four different cars from them, I was ready to move on to a better dealership experience. Brown’s so far is just that. Brian as Sales Manager and Rhudy as my Sales Consultant were and have been just awesome. Even the Finance Manager was a breath of fresh air compared to Radley. I was in ... Read More

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DealerRater - Jul 1, 2018

Just bought a 2018 CX-9 from Brown’s and I could not be happier with the dealership experience. Having been an Acura owner for many years, the jump to Mazda was a little scary, but after repeated miserable sales experiences at Radley Acura despite having purchased four different cars from them, I was ready to move on to a better dealership experience. Brown’s so far is just that. Brian as Sales Manager and Rhudy as my Sales Consultant were and have been just awesome. Even the Finance Manager was a breath of fresh air compared to Radley. I was in and out of the dealership in less than two hours. They found the car I wanted and gave me a great deal and a nice loaner until the car I wanted arrived from one of their other dealerships the next day. Check out Mazda and Brown’s in particular. You won’t be disappointed!

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Out of all of my experiences with dealerships, the most positive one was with Brown's Alexandria Mazda. The staff there were very friendly, as well as professional, including my sales person Brandon. He made my car purchasing experience very stress free and easy. I would definitely recommend this dealership to anyone in the market of buying a car!

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If I could give this place negative stars, I would! I purchased a vehicle from Browns Mazda a little over year ago. At the time of purchase, I also purchased both a service and maintenance warranty after being convinced by the finance person (Mr. Huang) that the warranty would cover the oil changes/tire rotations for the duration of my time with the vehicle. In addition, that I can go to most dealerships around the nation to receive these services. This is specifically important to me since I am an active duty service member and I travel multiple times during ... Read More

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DealerRater - Mar 31, 2018

If I could give this place negative stars, I would! I purchased a vehicle from Browns Mazda a little over year ago. At the time of purchase, I also purchased both a service and maintenance warranty after being convinced by the finance person (Mr. Huang) that the warranty would cover the oil changes/tire rotations for the duration of my time with the vehicle. In addition, that I can go to most dealerships around the nation to receive these services. This is specifically important to me since I am an active duty service member and I travel multiple times during the year for temporary duties. About two and a half months ago, I contacted Fidelity Warranty services who informed me that the purchased warranty only covers 5 oil changes of which I only had 3 left since I had used two. I thought this had to be a mistake so I called the dealership and spoke to Mr Huang, who continued to reassure me that in fact I had limitless oil changes and Fidelity was making a mistake. He further explained that I needed to call them back and ask for them to send me a coupon book. Long story short - I did call Fidelity, they made no mistake and I was misled and misinformed to purchase a warranty. Why in the world would I purchase 5 oil changes for $590? That's almost $120/ oil change, double the cost for an average service. After having spoken to Fidelity for the second time that day, I walked in to Browns Mazda and canceled the warranty from the same individual that sold it to me. I assume full responsibility for my actions and allowing someone to take full advantage of my inexperience and ignorance. By the time of cancellation, I had paid two thirds or more of the total quoted price. I understand there are several fees associated with the cancellation and the miles of the vehicle are also taken into consideration, however I am due a refund. I have been patiently waiting over 10 weeks for a refund I have yet to receive. I have made several calls, even visits to the business with no response. I've even sent the GM an email to no response. I'm disappointed that a company like Browns Mazda would provide such substandard customer service and relies on making sales by misleading their customers. I advise everyone to exercise caution and common sense when dealing with these people. Don't be a victim; like me. If it seems to good to be true, it probably isn't.

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I actually did not buy a car from Brown's Alexandria, as I ended up purchasing a Subaru, but I had such a positive experience with my salesperson Benjamin I felt it worthy of a review. Benjamin was really knowledgeable about the CX-5 we test drove. He wasn't pushy or aggressively trying to sell me a car. He did follow-up with me after the test drive (as expected, since he asked if he could), and we even pleasant to me when I told him I purchased a Subaru. If/when I'm in the market for a Mazda, I ... Read More

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DealerRater - Feb 10, 2018

I actually did not buy a car from Brown's Alexandria, as I ended up purchasing a Subaru, but I had such a positive experience with my salesperson Benjamin I felt it worthy of a review. Benjamin was really knowledgeable about the CX-5 we test drove. He wasn't pushy or aggressively trying to sell me a car. He did follow-up with me after the test drive (as expected, since he asked if he could), and we even pleasant to me when I told him I purchased a Subaru. If/when I'm in the market for a Mazda, I would certainly go back to this dealership.

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My fiance and I had an AMAZING experience with Brandon! We initially had gone out on a Sunday to window shop, as where we are from dealerships are closed on Sundays! We weren't sure about our timeline in purchasing and didn't want to waste anyone's valuable time. I cannot stress enough how wonderful Brandon's service was. Vehicle knowledge is not my forte; however, my fiance is a WIZ!! Brandon has an amazing ability to speak to both of our needs, addressing all of our questions with precision. When discussing the more complex questions with my fiance, ... Read More

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DealerRater - Oct 16, 2017

My fiance and I had an AMAZING experience with Brandon! We initially had gone out on a Sunday to window shop, as where we are from dealerships are closed on Sundays! We weren't sure about our timeline in purchasing and didn't want to waste anyone's valuable time. I cannot stress enough how wonderful Brandon's service was. Vehicle knowledge is not my forte; however, my fiance is a WIZ!! Brandon has an amazing ability to speak to both of our needs, addressing all of our questions with precision. When discussing the more complex questions with my fiance, Brandon was diligent to make sure he could cater to my full understanding as well, as I am far from an expert! The only disappointment is that our work has promptly moved all the way to Texas and without enough time or manpower to purchase our CX-5 directly from Brandon. Needless to say our next experience definitely has a lot to live up to, Bravo!

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Brown's has an excellent detailing service. These guys are magicians! I took my 1999 Miata MX-5 in for a detailing and what an amazing job they did! My ride looks brand new! The wax job was perfectly executed and the wheels spotless. My cloth seats look spotless and factory new. The engine was cleaned and has never looked this good. Scott Frison in Services could not have been more personable, professional, informative and accommodating. Their pricing is fair and competitive. It was a pleasure dealing with Brown's and I highly recommend them for any one who wants great service ... Read More

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DealerRater - Oct 11, 2017

Brown's has an excellent detailing service. These guys are magicians! I took my 1999 Miata MX-5 in for a detailing and what an amazing job they did! My ride looks brand new! The wax job was perfectly executed and the wheels spotless. My cloth seats look spotless and factory new. The engine was cleaned and has never looked this good. Scott Frison in Services could not have been more personable, professional, informative and accommodating. Their pricing is fair and competitive. It was a pleasure dealing with Brown's and I highly recommend them for any one who wants great service and excellent results. Diane Ham Fullerton

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I bought a 2nd hand car a Saturday on 08/29/2015, less that 48 later on 08/31/2015 the light check engine on. I call and requested the have the car check. No return phone call. I went in person on 09/01, less than 72 hours after buying a used car CASH. I requested again to have the car CHECK. Just check....Manager "Aroon" refused to even check the car. Told me I bought the car AS IS, so to bad! Again I requested HELP, to have the car check. The manager of the Brown's Mazda dealer refused again. Even he sales rep Anthony ... Read More

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DealerRater - Sep 1, 2015

I bought a 2nd hand car a Saturday on 08/29/2015, less that 48 later on 08/31/2015 the light check engine on. I call and requested the have the car check. No return phone call. I went in person on 09/01, less than 72 hours after buying a used car CASH. I requested again to have the car CHECK. Just check....Manager "Aroon" refused to even check the car. Told me I bought the car AS IS, so to bad! Again I requested HELP, to have the car check. The manager of the Brown's Mazda dealer refused again. Even he sales rep Anthony and Brian Bearce were chocked....couple minutes earlier they assured me I would get help and have the car at least CHECK!!! Do not buy new car. leased, or used car. The costumer service is the worst in the area. THEY WOULD NOT FOLLOW UP AND HELP YOU IF NEEDED.

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I have been trying to get my car fixed with them for over a month! It is an insurance claim thru avis rental car as a tourist hit my car. I have had nothing but issues trying to get my car in and fixed. If this wasn't an insurance claim where I don't have a choice on where to get this fixed I would NEVER step foot in this place again. Kristen the body Shop manager takes zero responsibility for things. Not only did I always have to call her but now she will not return my calls. ... Read More

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DealerRater - Jul 21, 2015

I have been trying to get my car fixed with them for over a month! It is an insurance claim thru avis rental car as a tourist hit my car. I have had nothing but issues trying to get my car in and fixed. If this wasn't an insurance claim where I don't have a choice on where to get this fixed I would NEVER step foot in this place again. Kristen the body Shop manager takes zero responsibility for things. Not only did I always have to call her but now she will not return my calls. I have left 3 messages for the general manager Steve over the last week or so and he also had not returned my calls. I'm now resorting to the Internet to try and get some traction. The only person who had responded to me is the sales manager Brian who can't fix the situation. So frustrated!

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Tasha and her team has always been very attentive and respective of my time, effectively collaborating with the departments to make the visit worth while.

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I didn't end up buy a car here, but it was definitely the best experience I had in my search of a car. Robert was super nice and not aggressive at all. Prices were extremely reasonable and he always got back to me promptly.

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As a Business Trainer for a Fortune 500 Company, my job is to train new and existing employees on how to maintain consumers and business clients, coaching them into providing outstanding customer service, and ensuring that every customer's needs are met during the first point of contact. From the initial phone call I made to Brown's Alexandria Mazda to inquire about financing a new vehicle and speaking with Bobby Custodio throughout my entire experience once I arrived to this location, their level of superb customer service exceeded my expectations. This was my first 'new' car buying experience so I ... Read More

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DealerRater - Aug 29, 2014

As a Business Trainer for a Fortune 500 Company, my job is to train new and existing employees on how to maintain consumers and business clients, coaching them into providing outstanding customer service, and ensuring that every customer's needs are met during the first point of contact. From the initial phone call I made to Brown's Alexandria Mazda to inquire about financing a new vehicle and speaking with Bobby Custodio throughout my entire experience once I arrived to this location, their level of superb customer service exceeded my expectations. This was my first 'new' car buying experience so I wanted to shop around before making a 5 year commitment of car payments, and in one day I had visited two other car dealerships prior to arriving at Brown's Alexandria Mazda. Not liking the vehicles I had seen at the first two dealerships, I contacted Brown's Alexandria Mazda and Bobby Custodio, one of the car salesmen there, offered to pick me up; for I recently moved to the area and did not have a car. My car buying experience with Bobby Custodio was absolutely amazing. He was very professional, accommodating, and continuously inquired if I had any questions about the application process, the car I decided to purchase; explaining how the features worked inside of the car, and was overall very personable- making my overall experience a welcoming one. Once I met with the Finance Manager, Lorenzo Sanchez, the superb customer service continued where Bobby Custodio left off. Mr. Sanchez explained what offers were available to me and ensured that I chose one that best accommodated my financial needs. He's a phenomenal negotiator and will ensure that you get the best possible offer on the table. Brown's Alexandria Mazda made my car buying experience a pleasurable one! From the moment you enter the dealership, you'll be greeted by people who truly care about your needs. Whether you're a first time car buyer like me or an experienced one, the sales professionals will never pressure you into buying anything- providing outstanding customer service is their main priority. Their ultimate goal is to make your car buying experience a seamless one. I will definitely return for my next car purchase in the future and will be recommending co-workers and friends to Brown's Alexandria Mazda.

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My 25-yr-old daughter and I drove up to Brown's looking for a reliable used car to replace her car which had been totaled the week before when she was rear ended. She purchased a 2006 Mazda3 from Brown. It had over 100, 000 miles but appeared to be in good condition. However, after driving back to Fredericksburg, as she showed the car to her dad, he opened the hood and found that a part of the engine that provides air to the battery was just sitting there, no screws, not attached at all. Then he looked under the car and discovered that ... Read More

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DealerRater - Aug 17, 2014

My 25-yr-old daughter and I drove up to Brown's looking for a reliable used car to replace her car which had been totaled the week before when she was rear ended. She purchased a 2006 Mazda3 from Brown. It had over 100, 000 miles but appeared to be in good condition. However, after driving back to Fredericksburg, as she showed the car to her dad, he opened the hood and found that a part of the engine that provides air to the battery was just sitting there, no screws, not attached at all. Then he looked under the car and discovered that the undercarriage engine cover was bent and broken and had been roughly reattached with plastic zip ties. By now I was kicking myself for not crawling under the car at the dealership. Within a day, the cover began to droop and drag on the road and had to be removed. We were horrified. Can you imagine if it had done this on I-95 on our way home from the dealer? This is what we would have expected if we had gone to a wholesale auto store by the side of the road. But we thought that by purchasing a used car from a dealer who had a reputation to protect we would be buying one that would be at least somewhat reliable. When I called and talked to the used car manager, he said that the car had been inspected (and left that way??) and if he had been told about the cover's condition, he would have just told them to remove it. Remove it? Not replace it! I do not recommend this dealer!!

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I didn't buy from Brown's Alexandria Mazda. I did buy from Brown's Arlington Honda. I'm writing a review for them because I feel like the Brown's franchise is really doing it right. I spent the entire month of July researching used cars and visiting dealers and I came out with a very positive view of Brown's dealerships and a negative view of some of the others.. At Brown's Mazda, I test drove a car with Brian. He was a professional, personable, and relaxed. I asked him why dealers go on test drives in ... Read More

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DealerRater - Jul 27, 2014

I didn't buy from Brown's Alexandria Mazda. I did buy from Brown's Arlington Honda. I'm writing a review for them because I feel like the Brown's franchise is really doing it right. I spent the entire month of July researching used cars and visiting dealers and I came out with a very positive view of Brown's dealerships and a negative view of some of the others.. At Brown's Mazda, I test drove a car with Brian. He was a professional, personable, and relaxed. I asked him why dealers go on test drives in Virginia and he gave me a really great explanation: He explained that with the advent of the internet and access to sites like KBB.com and autotrader.com, customers are now well informed on whether or not they are getting a good deal. The role of the salesperson should change, then, to someone who helps the customer find what's right for them. This resonated with me because at many other dealerships, it was an opaque experience that made me nervous. When I visited Alexandria Mazda, it was a very low stress experience. Brian did not pressure me into buying the car, which was priced well, but instead answered my questions and followed up with me. I test drove the car before he even mentioned the price. There wasn't the "Sticker Game," which I found in all other dealerships. The sticker game is where there is a totally inflated sticker price, an internet price, and a "lemme go talk to the manager price." This is annoying. I can look up the KBB value and see whether or not it's a decent deal. Supply and demand. Brown's dealerships seem to be lower priced and without these games. Also, lower processing fees under 400 bucks. So, I think this is a really well run network of dealerships and I encourage you to check out Brown's. I wouldn't write this review except that I saw a major difference between Brown's and places with loud music and high prices.

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I went yesterday to see a car because we wanted a new car, Robert help us with all the process he was very friendly and explained everything so well we didn't have any questions. Thanks Robert we are happy with the car.

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I am generally very apprehensive of car dealers. I spent a couple weeks going back and fourth with multiple dealers via email, trying to work out the basics of a contract (price and exact model, although it probably helped me that I knew what I wanted) before setting foot in the dealership, where I was very worried I would be subjected to confusing and/or high pressure tactics. Almost all of the dealers (seven or eight in total) either did not directly answer my questions about pricing or availability... or tried to pressure me to come in to the dealership ... Read More

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DealerRater - Apr 4, 2014

I am generally very apprehensive of car dealers. I spent a couple weeks going back and fourth with multiple dealers via email, trying to work out the basics of a contract (price and exact model, although it probably helped me that I knew what I wanted) before setting foot in the dealership, where I was very worried I would be subjected to confusing and/or high pressure tactics. Almost all of the dealers (seven or eight in total) either did not directly answer my questions about pricing or availability... or tried to pressure me to come in to the dealership to talk specifics... or were in other ways unpleasant... or were all of the above. Robert DeLaRouge at Browns was the exception. He confirmed the inventory and quoted me (in writing) an exact price (without hassling me about trade-in or financing), breaking it down as I requested, by options, freight, base cost, tax, and title/tags. He was to the point and no-pressure. For a while, I thought I was dealing with a support person at the dealership... not the car salesman. I don't know why more dealers don't take this approach. They might make less profit off each car, but it seems like the volume of customers they would get with a customer-friendly reputation would more than make up for it. When I got to the dealership, things went smoothly. Robert (an Army veteran) was polite but not overly friendly or patronizing, and seemed very genuine. He knew I was apprehensive, and maybe because of that treaded lightly, explaining things and answering my questions in a very patient way. He kept his word and I walked out of there paying what he quoted me (which judging by a variety of market value/invoice cost/certificate services online, was very fair). The finance guy and even the GM seemed like decent (and genuine) people. That's not to say that no one gave me a pitch to buy something else (like a service plan), but that was kept to a minimum and was pretty transparent. They immediately backed down when I said no... and all in all seemed pretty straightforward.

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Pretty much from the first phone call to the dealership I knew that I was going to enjoy my experience with Alexandria Mazda. I had the pleasure of working with Brian Bearce and who, spoiler alert!!, I ended up confidently buying a car from. My phone call to Brian marked approximately 4 adventures/days/weekends of car shopping (not to mention all of the online shopping and tedious combing of the internet for quality cars that were not only within my budget but also had a reputation for reliability and somewhat of a uniqueness about it. On the second weekend of ... Read More

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DealerRater - Mar 22, 2014

Pretty much from the first phone call to the dealership I knew that I was going to enjoy my experience with Alexandria Mazda. I had the pleasure of working with Brian Bearce and who, spoiler alert!!, I ended up confidently buying a car from. My phone call to Brian marked approximately 4 adventures/days/weekends of car shopping (not to mention all of the online shopping and tedious combing of the internet for quality cars that were not only within my budget but also had a reputation for reliability and somewhat of a uniqueness about it. On the second weekend of my actual search, I found a Scion xD I really liked at another dealership after I researched more about it, but sadly it had been sold when I took a day to think about the offer on the table. I found another almost exactly like it, a year newer, at a dealership much closer to home and at a better price. It was on my list of actual cars I would consider as I had finally narrowed down between this, a 2011 CPO Chevy Aveo, and an older, cheaper Nissan Sentra. I was pretty much at my wit's end with the car shopping because the process is just exhausting. I was fortunate to meet a lot of nice, helpful people, but I was just growing tired of putting all of this energy into researching, test driving, and then unsuccessfully negotiating prices for dud after dud. Brian was extremely personable over the phone, and let me know that he would have the car ready to be looked at and test driven when I arrived. This was also a car he knew more about as one of his previous customers had actually traded in this car for a new Mazda. The test drive with Brian was an absolute delight-- he allowed me to focus on the car but we were also able to have a nice conversation besides that. He was happy to answer any questions and was not uncomfortable acknowledging any flaws with the car, which gave me confidence about his honesty: 1. We both heard a strange noise which we later found was nothing, but he was diligent to find the answer and asked a mechanic he trusted and knew well at their shop to investigate instead of trying to cover up something that might have been wrong with the car, AND instead of alternatively brushing it off and treating me like I know nothing about cars. 2. Showing a work order for some mechanical parts in the doors that needed to be replaced; he was so upfront about it that we looked together online to find out how much the part would be to buy on my own since I have some handyman experience and we found I would save a BIG chunk of change buying the parts and doing it on my own or elsewhere. When we finally started negotiating price and he gave me the line that all salesmen do, "I can tell you this is a GOOD car. You are getting a good car!" I had to roll my eyes a little. But again, Brian's consistency was proven when I took the car for an inspection and was informed that all that needed to be done or considered was changing the battery size as it was incorrectly installed with the wrong size. I was happy that not only had I finally found a car that I had confidence in, but I had also come a long way in the process with someone who I considered now more a friend than just some salesman. He used NO pushy sales tactics, no bait and switch, no gimmicks, and ALWAYS talked to me and treated me with respect and courtesy throughout the process, as a buyer and perhaps more importantly a young female flying solo on her first attempt to buy her own vehicle. Even when I expressed hesitation in some areas about the car, Brian was very supportive of whatever decision I was going to make with it. I test drove the car on Saturday. By Thursday I was driving to work in my new-to-me 2010 Scion xD. And this is where it gets REALLY good! Brian knew I was renting cars to go out car shopping. When I told him that I was unsure of my travel time back to the dealership to buy since I'd be taking public transit, he offered to pick me up on his way in. And when I realized I had forgotten the coffee I made at home, he picked up a huge coffee for me from 7-11 nearby with a flavored creamer he thought I'd like (since we had previously talked about it) just before taking my car to be cleaned up and filled up with gas. Sean, the sales manager, was extremely personable and held to the same standards as Brian on sales tactics-- he didn't use any! They knew I wanted a car that would be as unique as I am without breaking my budget, and they did what they could to come to a number I was comfortable with. Jim finished up the process for me with all paperwork being signed and, again, very personable, professional, and ALL of them will make you laugh if you give them the chance! I hope I have as many opportunities as possible to recommend Brown's Alexandria Mazda to someone who is looking for a car. Whether it is new or pre-owned, I am confident that Brian and the rest of the team there would be able to make another driver as excited about his or her 4 wheels as he has made me. I LOVE the car, I am OK with the price (wish we could have gone a bit lower on, but wasn't unreasonable for the quality and reliability I received), and am grateful for a pleasant experience. As I mentioned before, by the end it was a bittersweet closing on the deal, as Brian was much more a friend now than a salesman-- we had the opportunity to discuss a lot of life things that gave him insight on my financial choices helping the process flow smoothly and openly. Thanks to Brown's Alexandria Mazda, and especially Brian for an awesome and refreshing experience-- not just for buying a car, but buying my FIRST car with MY hard earned money that I felt good about spending with them. I will be sending anyone I know, if I can, your way!

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Brian Bearce was by far the best sales rep I have worked with. He let me test drive 2 different cars and spent a lot of time answering all my questions, before deciding on the Mazda3. Great experience! You won't be sorry dealing with Brian, very honest and straightforward.

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Robert made the car buying experience hassle-free for me. I ended up doing internet shopping for the 2014 Mazda 3S Grand Touring--dealing with 3 internet sales people and asking for their prices. At first I had a lower price at another dealership and I told Robert and he immediately got me the price I wanted. There were no hidden fees, he didn't push me to buy more things than I needed. When I came to the dealership he showed me exactly what I'm paying for "out the door" which matched what we agreed online. Buying all had to ... Read More

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DealerRater - Jan 15, 2014

Robert made the car buying experience hassle-free for me. I ended up doing internet shopping for the 2014 Mazda 3S Grand Touring--dealing with 3 internet sales people and asking for their prices. At first I had a lower price at another dealership and I told Robert and he immediately got me the price I wanted. There were no hidden fees, he didn't push me to buy more things than I needed. When I came to the dealership he showed me exactly what I'm paying for "out the door" which matched what we agreed online. Buying all had to do with just picking the right color, which Robert gave excellent advice! The color I wanted was not in stock so he got a delivery the next day. In the meantime, he got me into a loaner car since I did not own an automobile. If you want hassle-free, straight forward sales person, deal with Robert!

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The service at Browns Mazda was excellent!! I had nothing but the best experience when purchasing a second car. Brian was honest and straightforward in providing the pricing and information required and walked through the entire purchase of my car. I would highly recommend Browns Mazda and Brian Bearce for honest, straightforward help and purchase!!

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Bobby was professional, promt, and answered all of our questions before we even had to ask them! Couldn't be happier with the service (and with the Porsche)!!

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I bought a brand new mazda at this dealership and it was a great first time buyer experience. There was no hassle or pressure to buy the vehicle. Our sales agent Bobby treated us like family and the other staff members were great too. I would definitely recommend Bobby and this dealership to family,friends, co-workers, and anybody just trying to buy a new car. Thanks Bobby and Thank you Mazda for making a great car.

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I would highly recommend Anthony Arthur as a salesman! Mr. Arthur has always been an excellent and cordial gentlemen. I truly felt secured in knowing that he genuinely cared about me as a person and he honestly wanted to assist me with purchasing a vehicle. I have recommended several people to Brown's and told them to speak with Mr. Arthur to get them into a vehicle that fits their budget. I pray that Anthony Arthur will be rewarded for all of his committed and dedicated work!!!! Thank you again, Anthony!!!! Be blessed!

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I went in looking for a used car but unfortunately there were none available in the style I wanted. Robert allowed me to test drive several cars and I found one that I really wanted but was a bit out of my price range. I negotiated with the sales and finance people for several hours and Robert was very understanding and patient. I ended up with a great price and a new car that I love!

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The representatives were all highly professional and customer oriented. Robert DeLaRouge in an outstanding salesman and made the entire experience very pleasant. Thomas Steinitz ensured the financing process went flawlessly. These persons reflected very highly on the quality of Brown's Mazda and ensured that I will continue to recommend Brown's to all my friends and associates.

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We had a great experience at Brown's! Bobby Custodio was incredibly friendly, knowledgeable, helpful and professional! In addition, we were on a tight timeframe and Bobby went out of his way to accommodate our schedule to ensure we could get our new car as quickly as possible. He also was able to have our upgrades installed very quickly. We highly recommend Bobby and Brown's!!

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When we walked into the dealership we were immediately greeted by one of the sales associates, Brian Bearce. He presented himself in a very professional manner and was very knowledgeable individual. As we described our requirements for the type of used vehicle we were in the market, he quickly analyzed our needs and recommended a perfect fit for us. He explained all the features of the vehicle in detail while highlighting the vehicle’s condition and the preventative maintenance performed previously. He also explained they intensive inspection process they vehicle has been evaluated under and all necessary components of the ... Read More

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DealerRater - Jul 5, 2013

When we walked into the dealership we were immediately greeted by one of the sales associates, Brian Bearce. He presented himself in a very professional manner and was very knowledgeable individual. As we described our requirements for the type of used vehicle we were in the market, he quickly analyzed our needs and recommended a perfect fit for us. He explained all the features of the vehicle in detail while highlighting the vehicle’s condition and the preventative maintenance performed previously. He also explained they intensive inspection process they vehicle has been evaluated under and all necessary components of the vehicle had been replaced that would cause problem with the vehicle in the near future. All of these gestures illustrated the transparency and honesty of Mr. Bearce, the dealership and their staff. They experience that I had with Mr. Bearce was outstanding and the overall process of purchasing the vehicle form Brown’s Mazda seamed very efficient and systematic. I would definitely recommend Mr. Bearce as a sales associate to all customers in need of a new or newer vehicle. Rubina Shergill

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Negotiated for 3 days via the Internet. Finally agreed on a price only to find how they reduce the price of their cars is to remove the freight charge and surprise you at the closing. Be mindful and make sure you get all of the bottom lined before hand. Would not recommend this dealer for any purchase!

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Purchasing a car in general has been quite the task to say the least. I have never had an easier experience searching for a car and will be returning and buying more from Robert as he was personable and able to answer all of my questions with ease. He certainly makes the care buying/initial research easy and hassle free. I highly recommend this dealership and definitely ask for Robert!

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My experience at Brown's Mazda working with Robert was excellent. Robert was professional and knowledgable. I greatly appreciated his experience and no-nonsense attitude. I did not have a lot of time to waste at a dealership and Robert answered my questions in a timely fashion.

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I would not recommend this dealership. Robert specifically will fudge the numbers enough to make you come in there and everything will become a rush, sign this, do that. On top of that, he was not at all friendly with my friend who came with me and asked a few simple questions. Also, be ready to go into the finance guys office (feels like going to the principals office) where you will be man-handled about financing. Overall do NOT recommend.

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Anthony Arthur was excellent. The whole team really made us feel welcome and his knowledge was great. He let me take me time in deciding and I went with a White CX-9. It's perfect and runs like a champ. I recommend you go to Brown's in Alexandria, ask for Anthony and let him assist you. I'll strongly consider going back when Mazda releases the Cx-9 with SkyActive tech in a few years (figers crossed because she does drink the gas down).

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Ms. Huffman is new to this location & VERY unusual in her level of service and expertise--have never had the kind of positive interaction before with a Service Manager. She is skilled at being clear and fair with her customers. You can trust that she has looked at a problem fully so when she addresses it, you neither feel the service is unnecessary nor will be done poorly. Above all, she likes people and has enthusiasm for her product. She will work towards a solution on your behalf. Our problem was an old RX-8 that needed a new engine and ... Read More

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DealerRater - Apr 11, 2013

Ms. Huffman is new to this location & VERY unusual in her level of service and expertise--have never had the kind of positive interaction before with a Service Manager. She is skilled at being clear and fair with her customers. You can trust that she has looked at a problem fully so when she addresses it, you neither feel the service is unnecessary nor will be done poorly. Above all, she likes people and has enthusiasm for her product. She will work towards a solution on your behalf. Our problem was an old RX-8 that needed a new engine and over 8k worth of work--it was a headache and walletache. Tasha made the experience bearable and made me wish all Managers were this good--I have owned two Hondas, a Subaru, and a Saab--she is good.

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My experience with Brown's Alexandria Mazda couldn't have been any better or easier! My husband and were "looking" to at new cars to replace my old one. The Mazda3 was too nice to resist and therefore I went from "looking" to "buying". Anthony Arthur was an awesome sales person from start to finish. Giving us all of the details we were looking for and answering any and all questions we gave him. The car buying process was quick, easy, and pain free! Thanks again to Anthony Arthur and Brown's Alexandria Mazda ... Read More

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DealerRater - Apr 4, 2013

My experience with Brown's Alexandria Mazda couldn't have been any better or easier! My husband and were "looking" to at new cars to replace my old one. The Mazda3 was too nice to resist and therefore I went from "looking" to "buying". Anthony Arthur was an awesome sales person from start to finish. Giving us all of the details we were looking for and answering any and all questions we gave him. The car buying process was quick, easy, and pain free! Thanks again to Anthony Arthur and Brown's Alexandria Mazda for a wonderful experience. I will recommend the dealership to all looking to purchase a new Mazda.

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My wife wanted a new car that was small yet large enough to carry large amounts of cargo to FL when we visit, the car also had to be large enough for me to drive. We enquired at Brown's Alexandria Mazda and within a few minutes Anthony replied and asked if he could help us. We started out test driving a Mazda 3 which my wife loved but realized it was probably not large enough for what she wanted. Anthony showed her the new 2014 CX-5 and she took it for a test drive. He explained all of the features and ... Read More

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DealerRater - Mar 25, 2013

My wife wanted a new car that was small yet large enough to carry large amounts of cargo to FL when we visit, the car also had to be large enough for me to drive. We enquired at Brown's Alexandria Mazda and within a few minutes Anthony replied and asked if he could help us. We started out test driving a Mazda 3 which my wife loved but realized it was probably not large enough for what she wanted. Anthony showed her the new 2014 CX-5 and she took it for a test drive. He explained all of the features and within half an hour had sold my wife on the CX-5 and all of the safety features. We told Anthony that we were also driving other makes as my wife wanted to try out the Honda CRV but Anthony gave her a price that seemed reasonable but the dealership did not have the exact vehicle with all of the features my wife wanted. After driving the CRV my wife decided the Mazda suited her better. We drove to another dealership to see if they had the exact vehicle in stock but they didn't and the dealership gave a price that was almost $1000.00 higher than what Anthony had quoted us. Later that evening Anthony called and said he had found the vehicle and would go and drive it back that night if we wanted to buy it. We said yes and on Sunday we went out to look at the new liquid silver CX-5 and my wife fell in love with it. We waited because we had to complete the sale on her vehicle Monday evening so Tuesday evening we were back at Brown's Alexandria Mazda to pick it up. There were no surprises or high pressure tactics used, just a plain simple deal and within half an hour we were out in the vehicle with Anthony setting up the Bluetooth for the cell phones, activating the XM radio and showing us how the navigation system worked. Dealing with Anthony was the best experience I have ever had in buying a new vehicle and I have been buying new vehicles since 1966. If you want a no hassle and no stress car buying experience give Anthony a call.

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From the first contact, I observed outstanding customer oriented sales, finance and service personnel. Robert DeLarouge and Tom Steinitz were particularly excellent and totally professional in their respective fields.

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After agreeing to a price through email I scheduled an appointment to pick up my new car. Only issue was that the dealership raised the rate of the car on me after I arrived. I agreed to the new price and requested to see all costs again before filling out more paperwork. The second time around they raised the agreed to processing fee. Hoped I had dodged a stereotypical dealer but turns out I was wrong. This place dampened my first new car buying experience. If you make a deal with this place prior to visiting, make sure you call ... Read More

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DealerRater - Mar 8, 2013

After agreeing to a price through email I scheduled an appointment to pick up my new car. Only issue was that the dealership raised the rate of the car on me after I arrived. I agreed to the new price and requested to see all costs again before filling out more paperwork. The second time around they raised the agreed to processing fee. Hoped I had dodged a stereotypical dealer but turns out I was wrong. This place dampened my first new car buying experience. If you make a deal with this place prior to visiting, make sure you call ahead and confirm what they told you with the manager. No sense in wasting a weekend like I did.

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Wouldn't recommend Brown's Service or Sales to anyone. Hopefully, you are reading this before you decide to take your car here. Save yourself the hassle and go somewhere else. The service rep, Tasha, has poor communication skills with customers in part to her lack of basic intelligence. I took my car in for diagnostic testing and was told it would take one day. Over a week later, the testing still is not done and they can't tell me a specific problem with my vehicle. Also, they never, EVER, called me back when they said they would. Each ... Read More

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DealerRater - Feb 21, 2013

Wouldn't recommend Brown's Service or Sales to anyone. Hopefully, you are reading this before you decide to take your car here. Save yourself the hassle and go somewhere else. The service rep, Tasha, has poor communication skills with customers in part to her lack of basic intelligence. I took my car in for diagnostic testing and was told it would take one day. Over a week later, the testing still is not done and they can't tell me a specific problem with my vehicle. Also, they never, EVER, called me back when they said they would. Each day I would call to see when the car might be finished, and I was told I would hear back by the end of the day, and each day NO ONE called. I am waiting for a response from the Service Department so I can purchase another Mazda from Brown's in Fairfax. In fact, the Sales Manager at Brown's Fairfax was unable to get any information. At this point I am thinking about going to Rosenthal Mazda to purchase my new car. Unfortunately the Brown's Mazda Alexandria experience has made me dislike the entire Brown's name.

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Buying this vehicle from Robert was professional, transparent and hassle-free. I tried to buy a vehicle closer to home, but ended up walking out of that dealership when they just couldn't operate with integrity or honesty. I was buying a vehicle under very difficult circumstances; my husband had died in a car accident; I was buying a replacement vehicle by myself for the first time in 25 years. Since my time was limited, most of the negotiation was done over e-mail -- Robert was great at providing the information I requested, calling to be sure he understood my requirements and ... Read More

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DealerRater - Feb 12, 2013

Buying this vehicle from Robert was professional, transparent and hassle-free. I tried to buy a vehicle closer to home, but ended up walking out of that dealership when they just couldn't operate with integrity or honesty. I was buying a vehicle under very difficult circumstances; my husband had died in a car accident; I was buying a replacement vehicle by myself for the first time in 25 years. Since my time was limited, most of the negotiation was done over e-mail -- Robert was great at providing the information I requested, calling to be sure he understood my requirements and honoring my request that I not be asked to sit through any sales pitches for rustproofing, extended warranties, etc. Before going to the dealership, I asked for - and was provided - the bottom line price that would cover taxes, tags, dealer fees -- I didn't want any surprises; not only did Robert stick by the price, two weeks later I received a small refund check. I came to the dealership with financing, but the Finance Dept. was able to beat the rate I had. Overall, this was a great experience. I highly recommend Robert and Brown's Mazda.

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Horrible dealer!!! My husband and I went to buy a car this past saturday. After about an hour of negotiating, we finally came to a deal. We sign the paper, but had to come back on monday morning to give them a cashiers check. When we called in the morning o comfirm the check amount. They told us they sold it!!!! Behind our back, after we signed the papers and everything. Such a horrible dealer, how can they treat customers this way!??

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Bottom line - Brian Bearce and Brown's Alexandria Mazda are terrific - GREAT price, GREAT customer service. Honest and very transparent about everything, every step of the way, not at all pushy, not the least bit condescending or predatory-feeling (and I'm a young, single, blonde female), and very responsive. If I needed to buy another car tomorrow, I'd go back without hesitation and highly recommend him/them. My experience: First, I *hate* car shopping. Hate it. Dread the process and would rather get a root canal every day for a month. But my car was totaled in ... Read More

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DealerRater - Nov 12, 2012

Bottom line - Brian Bearce and Brown's Alexandria Mazda are terrific - GREAT price, GREAT customer service. Honest and very transparent about everything, every step of the way, not at all pushy, not the least bit condescending or predatory-feeling (and I'm a young, single, blonde female), and very responsive. If I needed to buy another car tomorrow, I'd go back without hesitation and highly recommend him/them. My experience: First, I *hate* car shopping. Hate it. Dread the process and would rather get a root canal every day for a month. But my car was totaled in Hurricane Sandy and I needed a new one, so I started reading reviews, checking local inventories, and requesting quotes online. Brian Bearce at Brown's Alexandria Mazda was the first person to respond, and it was clear he actually read my quote request because he sent me genuine follow up questions about what I wanted, not the VERBATIM form letter I got from every single other dealership (some even forgot to change the field that said <customer name here>). He was incredibly responsive over email for the rest of the evening as I asked about cars, options, and prices. He was great about providing detailed quotes at every step - whereas many of the other dealers that contacted me just wanted to get me in the door to test drive first and talk price later. (I want prices while I'm home and on my computer and can comparison shop! I'm not coming in until I think I've found a good deal.) Brian offered me a competitive price on a car I wanted, so I scheduled a test drive the next day. Despite the great email communication (polite, professional, not pushy in the least), I was still dreading actually walking into the dealership. In the past, I've felt like day-old carcass the way the vultures descended as soon as I walked in. But Brian was friendly and ...genuine. I didn't feel like I was on a clock and he wasn't overly familiar like some of the other salesman I dealt with. (You know the ones that act like you're their new best friend as soon as you meet them? That can't agree with you enough about everything you say while it's clear they're barely listening? I hate that, and this was the opposite.) Just genuinely friendly and professional. We went out to the lot, he took me straight to the car I asked to see, didn't try to show me any of the fancier models on the way, and let me look things over at my own pace. He showed me features when I asked, and talked to me like an intelligent person, but in non-car-speak. We took a test drive and I didn't feel rushed. He pointed out a few driving/performance features along the way and let me go as far as I wanted to in order to get a feel for the car. I still wasn't sure about the car when we got back, so I told him I wanted to think about it and he said, "I understand. It was great meeting you, and if you have any questions or want to come back for another drive or to check out a different car, just give me a call." That was it! No "what will it take to get you to change your mind and buy this car today" pressure. No wasting my time. Besides the time I spent driving, I was at the dealership for probably 20 minutes, tops. Looking at the car too, not sitting at a desk being grilled about "what's my price point?" I test drove that same car and a few other models at two other area dealerships the next day, and those salesmen were pushy, didn't listen, and in general just put me off in a big way. I stayed long enough to give them Brian's quote and ask them to beat it. They made me offers in writing, and I left, but not before they could summon the managers to try to pressure me into buying on the spot. I decided I did really like the car I drove (same model at 3 dealerships), so I emailed Brian, gave him the best price I'd been quoted, and he was able to come in just under that, which was *well* below invoice. I wanted one last test drive to be sure (hey, it's still a lot of money! I want to be sure!) and again, despite having spent 2 days emailing me and time on a test drive with me the day before, he was happy to go for another drive with me. I loved the car, I got a great price, and even the paperwork to actually buy the car didn't take very long. No waiting for hours while they try to sneak extras into the bill. Honest, up-front pricing. Consistently great customer service from start to finish. Great value, and great experience. (and how many times can you ever say that about car buying??)

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They were convenient to deal with and the price they gave us was $300 cheaper than any one in the area so we bought the car from them ,Anthony was great to deal with and was very helpful. I highly recommend him, if you need to buy a new mazda

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Browns Mazda are a well selected group of professionals. The staff was knowledgeable, helpful, and when it came to negotiations, their prices where fair and reasonable. A++ service. Also, the best finance department that I have ever done business with. Thanks John, Luis, and Quinton.

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I'm not typically one to leave public reviews, however, my experience at Brown's was so exceptional that I feel it was necessary to let others know about this great dealership. I've bought a number of cars in my day, and Browns has been the only one to meet my expectations on EVERY level. It started with my contact with the salesperson who was great. He was friendly, upfront and honest. They did not have the car I really wanted, but they went above and beyond my expectation and got the car for me!!!! The sales process was ... Read More

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DealerRater - Jun 14, 2011

I'm not typically one to leave public reviews, however, my experience at Brown's was so exceptional that I feel it was necessary to let others know about this great dealership. I've bought a number of cars in my day, and Browns has been the only one to meet my expectations on EVERY level. It started with my contact with the salesperson who was great. He was friendly, upfront and honest. They did not have the car I really wanted, but they went above and beyond my expectation and got the car for me!!!! The sales process was not a headache, which I appreciate...one of my worst pet peeves is dealing with the negotiations at a car dealership, but with the help of Dareo(?) we were able to come to an agreement very quickly. I appreciate that he took my time into consideration and walked me through the process. From there I went into finance with the thought of "oh here we go, another frustrating battle" but it was nothing of the sort. I don't think I've ever made it through the paperwork process so smoothly before at any other dealer. Once all was said and done, not only did they personally go get the car I wanted, but they ran it through the service department to make sure it was perfect, ready and clean!! Because of my horrible experiences in the past with other car buying experiences, I was amazed at how happy I was to have done business at Browns. I will continue to bring my car there for service. Browns now has a loyal customer with the highest of recommendations!!!!!

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WOW!! What a great car buying experience. In my many years of living, I have never had such a good experience at buying a car. I, as most car buyers think at least twice about going to a dealership and sitting there for hours haggling over the price, trade in and other slipped in price increases. NOT FUN! Well, I had fun purchasing our Mazda CX 7 (Copper Red) from Brown’s Alexandria Mazda three days ago. My wife and have learned that when we purchase a large ticket item we had better know at least as much as the person ... Read More

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DealerRater - Jan 13, 2011

WOW!! What a great car buying experience. In my many years of living, I have never had such a good experience at buying a car. I, as most car buyers think at least twice about going to a dealership and sitting there for hours haggling over the price, trade in and other slipped in price increases. NOT FUN! Well, I had fun purchasing our Mazda CX 7 (Copper Red) from Brown’s Alexandria Mazda three days ago. My wife and have learned that when we purchase a large ticket item we had better know at least as much as the person selling. When buying this car we researched the Consumer Report and found that the Mazda has the best safety of most cars and we got a price range to consider. We then used USAA’s car purchase program and received their negotiated prices, which were good. We did not use USAA because they only had dealerships in Maryland and we did not want to drive 50 miles. We did however have another price range to consider. We then emailed several other dealerships for pricing which gave us additional price ranges to consider. We received a call from Dario, the sales manager, at Alexandria Mazda, located not far from our home. Dario said he had the car we were looking for and I said “give me your BEST and lowest price, I don’t want to haggle over price with a sales person. Dario gave me a price that met the best USAA pricing and below several of the other dealerships. We went to the dealership that afternoon and I still thought that we would be given a sales person who would want to haggle. We went straight to Dario and restated that we did not want to haggle. Dario said, “I want you to meet the sales person I mentioned in my email to you.” WOW – That is when the experience got better. We had the privilege to meet Anthony Arthur – what a wonderful person. Anthony started with the price quoted by Dario and as we were test-driving the new (2011) CX 7, Anthony was having our trade in evaluated. When we returned everything was ready for us. Because we arrived at the dealership late, we were still completing the paperwork at closing and Anthony never even thought to question it was time for him to go home as a matter of fact after the doors were locked Anthony was outside explaining the workings of the total car. The nest day we received an email from Anthony wanting to know if we had any additional questions. We returned and wanted to purchase a mirror with the ability to remotely open the garage door and again there was Anthony walking us through the process. No matter what people say about car salesmen – you need to meet Anthony Arthur before putting all salesmen into the same category. Because of Anthony and Dario, we had the BEST experience ever. Anthony is a good person from the heart. Bill & Shelley H

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I bought a car from Browns Mazda last year and recently needed to get some work done on the car (under warranty) - the service guy (who I will not name) was completely rude to us, extremely unprofessional. Not to mention, when I explained the issue to him he sounded completely clueless as if he's never worked in a service dept. The sales dept will do whatever it takes to make you feel good so you can buy the car but once your sold say bye to "customer service"...and if your car has an issue - ... Read More

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DealerRater - Sep 23, 2010

I bought a car from Browns Mazda last year and recently needed to get some work done on the car (under warranty) - the service guy (who I will not name) was completely rude to us, extremely unprofessional. Not to mention, when I explained the issue to him he sounded completely clueless as if he's never worked in a service dept. The sales dept will do whatever it takes to make you feel good so you can buy the car but once your sold say bye to "customer service"...and if your car has an issue - good luck with the so-called "service".

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Total bait and switch operation. lease terms agreed to over the phone, including my putting down a deposit with a credit card. then terms changed when I got there the next day to take delivery. These people will promise the moon to get you into their dealership. Avoid at all costs.

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typical bait and switch. First of all they promise you everything. Then when you come back they ask you pay extra $500. Then they back off of written deal, saying that instead of 3 years free oil changes they will give you couple of free oil changes and one tire rotation. At least one salesperson who we delt with still thinks that wearing his 8 thousands dollars ROLEX will make me feel like paying him those extra 500 buck so, he can buy himself a new watch. WAKE up people!!!! ROLEXes and gold chains are things of the past.

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Anthony was very knowledgable, and worked very hard to get the price I wanted. He was close. I am happy with everything. The car was ready and parked up front. He took the time to show me everything on the car. I love it. I bought a 2009 Mazda3S Grand Touring. No hassle. The manager was nice too.

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I want to praise Arthur and all the staff at Brown's Mazda of Alexandria for being patient and understand with me. We went to Roswnthal Mazda in Arlington to buy a Mazda 6 and when we got there we were lied to. We left and went back to Brown's Mazda Arthur warned us that this is the tactics other dealers used lies, like "out the door" pricing when this price did not include tax. Arthur was honest and didn't change his story when we got there. We love the car, and it was ready when we ... Read More

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DealerRater - Nov 15, 2008

I want to praise Arthur and all the staff at Brown's Mazda of Alexandria for being patient and understand with me. We went to Roswnthal Mazda in Arlington to buy a Mazda 6 and when we got there we were lied to. We left and went back to Brown's Mazda Arthur warned us that this is the tactics other dealers used lies, like "out the door" pricing when this price did not include tax. Arthur was honest and didn't change his story when we got there. We love the car, and it was ready when we got there. We bought our 2009 Mazda6 Touring model, and it is so nice! Thank you!

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Do not trust their used car "126 point inspection" or the word of their salespeople. I investigated this car on-line, spoke to Mike via e-mail and phone, and was told that the Jeep had a working A/C. I flew in to buy it and while I was inspecting the Jeep, I turned on the A/C but could not see the compressor because it was dark and at the bottom of the engine compartment. Mike told me don't worry about it because he personally tested the A/C. Stupid me trusted him. Needless to say, the A/... Read More

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DealerRater - Mar 7, 2008

Do not trust their used car "126 point inspection" or the word of their salespeople. I investigated this car on-line, spoke to Mike via e-mail and phone, and was told that the Jeep had a working A/C. I flew in to buy it and while I was inspecting the Jeep, I turned on the A/C but could not see the compressor because it was dark and at the bottom of the engine compartment. Mike told me don't worry about it because he personally tested the A/C. Stupid me trusted him. Needless to say, the A/C doesn't work. I didn't find out until a day later, and of course the dealer won't help me. Buyer Beware!

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Absolutely horrible. They were the only dealer in the area to have the car I wanted to buy, and when I went there to seal the deal, they tried to sell me a car that was different from what we had discussed (this one came without side airbags, a totally different trim). After it was apparent they lied to me, a deal was worked for similar car, but with more bells and whistles that would cost almost $1000 more. The manager wrote on his business card the car, color, trim, and out-the-door price, and SINGED IT. When I returned the following ... Read More

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DealerRater - Jul 5, 2007

Absolutely horrible. They were the only dealer in the area to have the car I wanted to buy, and when I went there to seal the deal, they tried to sell me a car that was different from what we had discussed (this one came without side airbags, a totally different trim). After it was apparent they lied to me, a deal was worked for similar car, but with more bells and whistles that would cost almost $1000 more. The manager wrote on his business card the car, color, trim, and out-the-door price, and SINGED IT. When I returned the following day to complete the deal, they told me that the manager was out and they had already sold the car. Absolutely the WORST dealer in the area. Buy here only if you want to get royally screwed and/or pissed off.

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I have taken my car more than 7 times because it has a problem with its engine light and raving and they keep fixing the wrong stuff and charging me. Mike is RUDE and WOULD not take complaint seriously.....DON'T take your car to THIS DEALERSHIP!! They will keep your car for days and would not fix the problem.

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I bought a Mazda Protege5 from them and shortly after delievery took it in for noisey/faulty brakes... they never fixed it right and I had to take it in 3 more times. they gave me the run-around every time. Allen Care is an idiot and the sales guys pretend to be ignorant when dealing with customers who have legitimate complaints. Between my wife and I, we own 3 Mazdas (2 Proteges and a Miata) I've been a loyal fan of Mazdas, but I would not buy from Brown's EVER AGAIN. Don't Shop at Brown's... Get your Mazda from ... Read More

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DealerRater - Oct 28, 2005

I bought a Mazda Protege5 from them and shortly after delievery took it in for noisey/faulty brakes... they never fixed it right and I had to take it in 3 more times. they gave me the run-around every time. Allen Care is an idiot and the sales guys pretend to be ignorant when dealing with customers who have legitimate complaints. Between my wife and I, we own 3 Mazdas (2 Proteges and a Miata) I've been a loyal fan of Mazdas, but I would not buy from Brown's EVER AGAIN. Don't Shop at Brown's... Get your Mazda from someone else.

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bought a Mazda Protege5 from them in 2003 which had noisey brakes 3 months after I picked it up. I took it into them 4 times (I have papers to prove it) and they never fixed the problem right... they even tried to charge me for the faulty components and after 12,000 miles tried to tell me that it was no longer covered by warranty. Had they fixed it right the first time THAT would not have been an issue. I took my car to Steve's Auto Clinic across the street from the dealership and he fixed my brakes right the first time. ... Read More

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DealerRater - Oct 28, 2005

bought a Mazda Protege5 from them in 2003 which had noisey brakes 3 months after I picked it up. I took it into them 4 times (I have papers to prove it) and they never fixed the problem right... they even tried to charge me for the faulty components and after 12,000 miles tried to tell me that it was no longer covered by warranty. Had they fixed it right the first time THAT would not have been an issue. I took my car to Steve's Auto Clinic across the street from the dealership and he fixed my brakes right the first time. It cost me $600 which should never have had Brown's of Alexandria done the work right the first time. between my wife and I, we own Three Mazdas (2 Protege's and a Miata)... I've been a loyal customer of Mazda but I would NEVER buy from Brown's Mazda ever again. They're quick to sell you a car and treat you like dirt when you go back for service. Even the sales staff plays dumb when you go in for after-sales care. Dont' shop Brown's of Alexandria or Fairfax... get your Mazda from someone else.

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My car taken in for brake work and to check transmission. When we arrived to pick the car up, it had three major dents/scratches, hood warped and doors on passenger side (1999 626) would not open. They "claim" to have no idea what happen to my car and even insinuated that it came in that way. But "agreed" to fix dents/scratches since a proper check-in of my car was not done. They refused to take responsibility for the doors not opening etc. Allen and Steve kept coming up with extra charges that we would be responsible ... Read More

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DealerRater - Aug 22, 2005

My car taken in for brake work and to check transmission. When we arrived to pick the car up, it had three major dents/scratches, hood warped and doors on passenger side (1999 626) would not open. They "claim" to have no idea what happen to my car and even insinuated that it came in that way. But "agreed" to fix dents/scratches since a proper check-in of my car was not done. They refused to take responsibility for the doors not opening etc. Allen and Steve kept coming up with extra charges that we would be responsible for totaling $400. They've had my car for over a week because of their damages. Picked it up today (they were exceptionally rude) and realized that the job is still incomplete. By the way, Ken (the guy who did not properly check-in my car "mysteriously" no longer works there).

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Mazda 626 brought in for service due to a dangerous intermittent and frequent surging of the engine causing the car to speed up when attempting to stop. Dealer made an extensive diagnosis and charged $545.00 for repairs. We were given assurance that this would fix the problem, prior to authorizing repairs and again ASSURED PROBLEM WAS FIXED when picking up the vehicle. <br>Well, it wasn't!!! Car still surged but now at a higher RPM than before. Car returned to Brown's Alexandria Mazda service shop, where they now wanted another $650.00 to repair the same problem for which they ... Read More

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DealerRater - Jun 1, 2004

Mazda 626 brought in for service due to a dangerous intermittent and frequent surging of the engine causing the car to speed up when attempting to stop. Dealer made an extensive diagnosis and charged $545.00 for repairs. We were given assurance that this would fix the problem, prior to authorizing repairs and again ASSURED PROBLEM WAS FIXED when picking up the vehicle. <br>Well, it wasn't!!! Car still surged but now at a higher RPM than before. Car returned to Brown's Alexandria Mazda service shop, where they now wanted another $650.00 to repair the same problem for which they had already collected $545.00 and had given us multiple assurances was taken care of. <br>Since they were never given permission to do any maintenance except that required to repair the surging problem (still present) one has to conclude that the initial $545.00 was all unnecessary work. <br>Discussions with the Service manager and MASTER Service Representatives did not result in any resolution, compensation, or satisfactory explanation (acceptable to a reasonable person) as to why we paid $545.00 to fix a problem that still existed and are now being asked to pay an even greater price for the same problem. Needless to say, car will be taken to another repair facility. Unfortunately, the Mazda Customer Affairs office could not provide any support or assistance other than refer us back to the source of the problem - Brown's Alexandria Mazda. <br>Whether this type of service and treatment is the norm at Brown's Alexandria Mazda, is unknown to us but here's a fact to consider....Car is owned and was brought in by a young Woman.

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Sales staff is great, but service department is another story. Unfortunately, when you deal with one you inevitably end up dealing with the other. <br>First trip to the service department to get my 17-month-old repaired after being hit while parked - 10 days.<br>Second trip to have repairs done to the first repairs - loud creaking and bouncing and off-centered steering wheel.<br>Driving home after the second repair trip, the creaking was gone (mostly) but realized the steering wheel was still off center. Oh well.<br>Two weeks later my ... Read More

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DealerRater - Sep 9, 2003

Sales staff is great, but service department is another story. Unfortunately, when you deal with one you inevitably end up dealing with the other. <br>First trip to the service department to get my 17-month-old repaired after being hit while parked - 10 days.<br>Second trip to have repairs done to the first repairs - loud creaking and bouncing and off-centered steering wheel.<br>Driving home after the second repair trip, the creaking was gone (mostly) but realized the steering wheel was still off center. Oh well.<br>Two weeks later my son points out that one of the rims on the car doesn't match the other three, although they're very similar. Another trip to the Service department. Less than thrilled.<br>Service denies it could have happened during the accident repairs and send me to sales saying I must have bought it that way. Sales says I couldn't have bought it that way because no one else has complained. The mismatched rim is from a later version of the same model car. The Dealer service department is the only place that's had hands on the car - for scheduled maintenance and the accident repairs. While the odds that a mechanic inadvertantly put the wrong rim on the car are small, the Dealer admits, that's the only real possibility. <br>Sent the matter to the GM - Sorry, but we can't do anything about it.<br>So, I have an off-kilter steering wheel and mismatched tire rims and the cars not even 2 years old.<br>Lesson learned: When buying a new car, get the best deal you can (of course) but check ratings on the service department - they're the ones you'll be seeing the most of.

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I bought a 2002 Mazda Tribute from them back in July 2002. The whole experience was relatively easy. The deal, which was awesome, was done in minutes. I would recommend buying a new Mazda from Browns.<br><br>Service is a different story. I've been bringing my Tribute every 5,000 miles for the correct service. The techs are knowledgeable but the service writers aren't. I've had to argue over having my tires rotated, and a few small warranty items. The only reason I continue to bring my car to Browns is the warranty. I prefer having ... Read More

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DealerRater - Aug 14, 2003

I bought a 2002 Mazda Tribute from them back in July 2002. The whole experience was relatively easy. The deal, which was awesome, was done in minutes. I would recommend buying a new Mazda from Browns.<br><br>Service is a different story. I've been bringing my Tribute every 5,000 miles for the correct service. The techs are knowledgeable but the service writers aren't. I've had to argue over having my tires rotated, and a few small warranty items. The only reason I continue to bring my car to Browns is the warranty. I prefer having all of my work down at one dealer.<br>

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